CUSTOMER SERVICE
Shipping Policy
Domestic and international shipping options, terms, and timing.
Domestic (United States) Shipping
Rhinestones Unlimited offers five shipping options, rated by delivery time, order size, and approximate weight. Domestic customers see the actual shipping charge at checkout. We ship all orders placed before 2 p.m. Central the same day.
RhinestonesU.com offers the following shipping options for the contiguous 48 states:
- BEST WAY: 3 to 8 business days
- 2-DAY: 2 business days
- 3-DAY: 3 business days
- OVERNIGHT PM: next business afternoon
- OVERNIGHT AM: next business morning
For Alaska, Hawaii, Puerto Rico, Oregon, Washington, and the Virgin Islands, the following options are available:
- Standard: UPS, 4 to 5 business days
- Expedited: UPS, 1 to 3 business days
- Best Way: USPS, 5 to 10 business days
Carriers and Delivery
When you choose one of these shipping options, the in-stock items that are ready to ship will arrive within the stated time frame by United States Postal Service (USPS) or United Parcel Service (UPS). If you have a preferred or required carrier, please note it on your order and we will do our best to accommodate.
Packages returned to Rhinestones Unlimited because of incomplete or incorrect information entered during checkout will have additional shipping charges added at the customer's expense.
Shipping Terms
Our shipping terms are FOB origin, freight prepaid on all RhinestonesU.com orders. This means ownership and liability for the goods transfer from RhinestonesU.com to the buyer the moment the package leaves our warehouse. In plain terms, any loss or damage in transit is the buyer's responsibility.
Backorders
If you order an item that is currently out of stock, it will ship at no additional charge as soon as it arrives. Delivery of out-of-stock items varies, but it may take up to 10 business days for our stock to be replenished and the product to ship. If we expect replenishment to take longer than 10 business days, we will contact you for further instructions.
Any backorder resulting from your order will ship BEST WAY, 3 to 8 business days, regardless of how the original order shipped. For a small fee, you can upgrade backorder shipping to 2-day service, or to one of our next-day and overnight options. To upgrade shipping on a backordered product, please contact our customer care team at 952.848.0133.
International Shipping
When choosing the International Shipping option at checkout, no shipping charge will appear at that time. After your order is received and shipping rates have been determined, our Customer Care team will contact you by email from reception@rhinestonesunlimited.com with any available shipping methods and pricing based on your region.
Once you have reviewed the available shipping options and rates, you may choose whether to proceed with the shipment. If you decide not to proceed due to the available shipping costs, we would be happy to cancel the order and issue a refund.
Depending on your country's requirements, additional taxes, duties, or customs fees may apply to your order and are the responsibility of the buyer. Any applicable taxes, duties, or customs fees will be communicated when we provide your available shipping rates.
International orders are not shipped until all products are available. Partial shipments may be available upon request, though additional shipping charges may apply.
FREQUENTLY ASKED QUESTIONS
How fast do orders ship?
We ship all orders placed before 2 p.m. Central, Monday through Friday, that same day. Delivery time then depends on the shipping option you choose, from BEST WAY (timing depends on your region) to OVERNIGHT AM (next business morning).
Do you ship internationally?
Yes. Choose the International Shipping option at checkout, and we will contact you with pricing and shipping methods. Taxes and duties may apply depending on your country's requirements, and are not charged by RhinestonesU.com.
What carriers do you use?
We ship by USPS or UPS. If you have a preferred or required carrier, note it on your order and we will do our best to accommodate.
What happens if an item is backordered?
Out-of-stock items ship at no additional charge as soon as they arrive. For questions on backorder timing, contact our Customer Care team. Backorders ship BEST WAY by default, and you can upgrade to faster service for a small fee by calling 952.848.0133.